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Return Policy

Hydro-Lite Hydroponics & Garden Supplies
Return Policy

 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. All electronic devices, meters, lamps/bulbs, nutrients & soils cannot be returned or exchanged.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Store Credit  (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in store credit.

If you are approved, then your store credit will be processed, and a credit will automatically be applied to your Hydro-Lite account.

Sale items (if applicable)

Only regular priced items may be returned, unfortunately sale items cannot be returned.

Exchanges (if applicable)

We only replace items if they are defective.  If you need to exchange it for the same item, send us an email at info@Hydro-Lite.com and send your item to: 12249 Fort Rd NW, Edmonton, AB, T5B 4H2, Canada.

Deposits

Deposits on special orders or for any purpose are non-refundable.

Special Order

All special orders are final sale.

Manager's Approval

All returns are subject to manager’s approval.

Shipping

To return your product, you should mail your product to: 12249 Fort Rd NW, , Edmonton, AB, T5B 4H2, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your store credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.